Returns & Exchanges
At Traya Health, we stand by the efficacy of our personalized wellness plans and offer a hassle-free return policy for unopened products within 7 days of delivery. Our goal is to ensure your journey toward better health is supported by a transparent and fair satisfaction guarantee.
Initiate Request
Log into your account or contact our support team via email with your order ID to request a return authorization.
Verification
Our health experts will review your request to ensure the items are unopened and eligible for return under our hygiene guidelines.
Ship Items
Pack the products securely in their original packaging and use the provided shipping label to send the package back to our warehouse.
Refund Processing
Once received and inspected, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing